Our Guarantee

Refund/Cancellation Policy

REFUND/CANCELLATION:
A memorial (marker/monument/bench/columbarium/mausoleum/urn/vase) at Proofing or Order for Production stage may be canceled within three (3) business days of placing your order and a refund of your money will be issued, less any administration fees. After three (3) business days all sales are final. After three (3) business days, restocking fees may also apply.

RETURNS:
Due to the custom nature of the memorials we sell, all sales are final. We take every necessary precaution to ensure that your memorial/monument is shipped exactly as you ordered. We confirm with you that all the information on the memorial/monument is exactly as you ordered prior to production. We verify with the cemetery that the memorial/monument meet their regulations and restrictions. If you have a defective memorial/monument please refer to Webb Discount Caskets and Monuments for available remedies offered by Webb Caskets & Monuments.

Please contact Leila Webb (281) 732-7529 if you have any questions. It is our pleasure to assist you.

Returns on Caskets, Exchange and Cancellation

If for any reason you are not satisfied with your casket purchase, we will work to make your order right. Refunds will be processed once the casket is returned without damage to our warehouse. Allow 7 to 10 business days for your refund to process.

You may exchange your casket purchase for another model only before the truck leaves our warehouse with the casket.

You may choose to cancel your order at any time. Cancelled orders after the shipping has occured will result in a 25 to 35% restocking fee plus the actual cost of any delivery and/or returned delivery shipping expenses.

Caskets may be overpriced at your local funeral home of choice. Your funeral home cannot charge you a fee or refuse your delivered casket, this is the Federal Law. We deliver local same-day in the Houston, Texas area. Purchases made by 10:00 a.m. can usually be delivered that same day by 5:00 p.m. Since our prices are already discounted, all casket sales are final, we cannot accept returns.

For rushed delivery, please call 713-834-2453

Webbdiscountcaskets.com offers delivery to most areas within 50 miles of Houston, Texas major airports in the United States. In many cases we can deliver the casket the same day or next business day. Delivery typically occurs within 12 hours (and somtimes 24-48 hours) from the time of order. There may be a small fuel surcharge for some rural areas, rushed deliveries, and/or weekends deliveries (if available)

Delivery Charges

Due to gas prices, Webb Casket could add up to $50.00 additional Covid-19 surcharge at the time of purchase of any Burial Casket. Webb Casket needs to know the Funeral Home location to determine the surcharge, if applicable.

We will inform our customers prior to any completed agreement between the family and Webb Casket. We thank you for your understanding regarding this matter.

Orders placed during the weekends are considered Monday orders with delivery available on Tuesday. Please call for special situations. Webbdiscountcaskets.com is not liable and shall be held harmless for any shipment delays due to inclement weather, acts of god, acts of war, governmental action, work stoppages cargo refusal and/or carrier delays.

All caskets shipments will automatically includes insurance to cover any damages that may result in the shipping process. Your casket will arrive on time and in good condition. Should you have any questions in regards to our shipping policy, please talk to one of our representatives at Webb Discount Caskets. Thanks You.

WARRANTY DISCLAIMER

Webb discount caskets makes no representation or warranties regarding caskets other than those made by the manufactures, if any. The only warranties, expressed or implied, granted in connection with goods sold are written warranties, if any, extended by the manufacture thereof. No others warranties, and specifically, no warranties of merchantability and fitness for a particular purpose are extended by the seller.

Refund/Cancellation Policy On Memorials

REFUND/CANCELLATION:
A memorial (marker/monument/bench/columbarium/mausoleum/urn/vase) at Proofing or Order for Production stage may be canceled within three (3) business days of placing your order and a refund of your money will be issued, less any administration fees. After three (3) business days all sales are final. After three (3) business days, restocking fees may also apply.

RETURNS:
Due to the custom nature of the memorials we sell, all sales are final. We take every necessary precaution to ensure that your memorial/monument is shipped exactly as you ordered. We confirm with you that all the information on the memorial/monument is exactly as you ordered prior to production. We verify with the cemetery that the memorial/monument meet their regulations and restrictions. If you have a defective memorial/monument please refer to the Warranty. for available remedies offered by Webb Caskets & Monuments.

Please contact Leila Webb (281) 732-7529 if you have any questions. It is our pleasure to assist you.